FAQ's

Please find a list of FAQ's to help guide you below. 

    1. What is Baking Pleasures?

      • Answer: Baking Pleasures is an online retailer that specializes in high-quality baking supplies and cake decorating products. Whether you're a professional baker or a home enthusiast, we offer a wide range of tools, ingredients, and decorations to help you create the perfect baked goods. We have been in operation for 9 years and have relocated in early 2024 from Sherwood, near Brisbane, to Banora Point in Northern New South Wales. 

  1. What are your shipping options and delivery times?

    • Answer: We offer a variety of shipping options to suit your needs. For customers within Australia, we provide standard and express shipping options, with delivery times typically ranging from 2-7 business days, depending on your location. We are unfortunately not able to offer International shipping. Once your order is dispatched, you'll receive a tracking number to monitor its progress.

  2. Do you offer free shipping?

    • Answer: No. Unfortunatley we can no longer offer free shipping due to costs increasing with our carriers. 
  3. Do you offer click and collect?  
    • Yes we do. You can select this option at check out. Pick up is from our Banora Point location. 

  4. How do I track my order?

    • Answer: Once your order has been shipped, you will receive a confirmation email containing your tracking number. Simply click the tracking link in your email, or visit the courier's website and enter your tracking number to view the status of your shipment. If you experience any issues tracking your order, feel free to reach out to our customer support team.

  5. What is your return and refund policy?

  6. Do you offer wholesale options?

    • Answer: Yes, we do! Baking Pleasures offers wholesale pricing for businesses, event planners, and professional bakers who need to purchase in bulk. To apply for a wholesale account, simply fill out the form on our website with your business details. Once approved, you'll receive access to special pricing and bulk quantities for our products. 

Seasonal FAQs:

  1. Do you offer special items for holidays like Christmas, Easter, or Halloween?

    • Answer: Yes! We offer a wide selection of holiday-themed products to help you celebrate in style. For Christmas, you’ll find cookie cutters shaped like snowflakes, sprinkles in festive red and green, and edible cake toppers featuring Santa Claus and reindeer. Our Easter collection includes pastel-colored decorations, bunny-shaped molds, and spring-themed sprinkles. For Halloween, we have spooky sprinkles, ghost and pumpkin cake toppers, and themed baking accessories.

  2. When should I order holiday items to ensure delivery on time?

    • Answer: We recommend placing your holiday orders as early as possible to ensure timely delivery, especially during peak seasons like Christmas or Easter. Aim to order at least two weeks before the event - so you wont be stressed! Keep an eye on our website for any specific holiday cutoff dates.

Product Care & Use FAQs:

  1. How do I clean and care for reusable cake tins or silicone molds?

    • Answer: Proper cleaning and care will ensure your cake tins and silicone molds last for many years. After each use, hand wash your cake tins with warm soapy water and a soft sponge to avoid scratching the surface. Silicone molds are generally dishwasher safe but should be placed on the top rack. Make sure all items are completely dry before storing to prevent rust or mold buildup.

  2. How do I store leftover sprinkles or other cake decorations?

    • Answer: Store sprinkles and other cake decorations in a cool, dry place, away from direct sunlight and humidity to maintain their freshness and color. Airtight containers or resealable bags work well for keeping decorations free from moisture. For edible decorations like fondant toppers, be sure to store them in a sealed container to prevent them from drying out.

  3. Can your acetate sheets be reused?

    • Answer: Yes, acetate sheets can often be reused, depending on how they were used. If used for cake decorating, gently clean them with a soft, damp cloth and allow them to dry completely before storing them flat. Be sure not to crumple or fold the sheets, as this can cause permanent creases. With proper care, acetate sheets can be used multiple times for cake collars, chocolate work, or other baking projects.

  1. Do you offer gluten free or other speciality cake decorating supplies?

    • Answer: Yes, we do! We have halal, allergy free and other special ranges. 

Payment & Customer Support FAQs:

  1. What payment methods do you accept?

    • Answer:  We offer 2 main payment methods - ShopPay and Paypal. Both of these payment methods include major credit cards like Visa, MasterCard, and American Express. All transactions are secure, and your payment details are protected.

  2. How do I contact customer support?

    • Answer: Our customer support team is here to help with any questions or issues you may have. You can reach us via email, or through our live chat feature on the website during business hours. We aim to respond to all inquiries within 24 hours, Monday to Friday. Please see our contact page for details. 
  3. Do you offer click and collect?