Refund policy
Refunds and Returns Policy
At Baking Pleasures, we take great care to ensure our products are of the highest quality. Due to the nature of our products, which include consumable food items, the following refunds and returns policy applies.
No Returns for Change of Mind
Because many of our products are consumable food products, we do not accept returns for change of mind. This includes (but is not limited to) situations where you decide you no longer want the item, ordered incorrectly, or no longer require the product.
Consumer Law Rights
Nothing in this policy excludes or limits your rights under Australian Consumer Law. You are entitled to a refund, replacement, or other remedy if a product:
- Is faulty or defective
- Is not of acceptable quality
- Is significantly different from what was described
- Does not meet consumer guarantees under Australian Consumer Law
Where required by law, we will provide a refund, replacement, or store credit, depending on the circumstances.
Store Credit
In situations where a refund is not required by consumer law, we may offer a store credit at our discretion. Store credits are not redeemable for cash and must be used within the validity period specified at the time of issue.
Damaged Goods or Short-Dated Products
If you receive products that:
- Are damaged in transit (due to insufficient packaging)
- Have an expiry date of less than two (2) weeks from the date of delivery
please contact us as soon as possible so we can assess the issue.
To request a refund, replacement, or store credit in these circumstances, please submit your request via our Contact Form. We may ask for supporting information such as photos, batch numbers, or expiry dates to help us resolve the matter promptly.
Undeliverable & Refused Packages (Return to Sender)
Please ensure your shipping address is entered correctly at checkout. If a package is returned to our warehouse by the carrier due to an incorrect address provided by the customer, failure to collect the package from the post office, or a refused delivery, the order will be cancelled.
A flat $15.00 AUD restocking fee will be deducted from your refund. Please note that all original shipping fees are strictly non-refundable.
Uncollected Click & Collect Orders
Click & Collect orders must be picked up within 14 days of receiving your "Ready for Pickup" notification. Our team will make at least two attempts to contact you via email or phone during this timeframe to remind you of your order.
If the order remains uncollected after the 14-day period, the order will be cancelled and the items will be returned to our active inventory.
A $15.00 AUD processing fee will be deducted from your total refund.
Contact Us
All refund or return enquiries must be submitted through our Contact Form. Please include your order number and a clear description of the issue.
We aim to respond to all enquiries as quickly as possible and appreciate your understanding given the nature of our products.